INFORMATION TECHNOLOGIES TECHNICIAN

EXPERIENCE

TECHNICIAN
ITCS - S.A (2026 - Present)
Comprehensive multimodal technical support from edge equipment to endpoint, Microsoft solutions in the cloud and on-premise, backup solutions, hypervisors and infrastructure and networks in general for external clients.
FIELD SUPPORT - CITIBANK
ITCS S.A (2023 - 2025)
Team leadeship, Process Optimization, User Training, Reporting & coordination with other teams
SOC ANALYST BCP
ONE S.A.(2023)
Monitoring & Detection, Incident Analysis, Threat inteligence
IT ANALYST (SYSADMIN, NETWORKS & INFRASTRUCTURE)
MEYERLAB S.A. (2021-2023)
SysAdmin, Network Administration, Infrastructure Management, Technical Support, Security Implementation
TECHNICAL SUPPORT
TECHNOCARD S.A. (2019-2021)
Technologie Department, On-site Support, Remote Support, Hardware & Software Maintenance

TRAINING

DIPLOMA IN CYBERSECURITY
U.A.A
CYBERSECURITY OFFICER
LNXNETWORK
SYSTEMS ANALYSIS
UNIVERSIDAD AMERICANA (Thesis Process Successfully Completed)
BACHELOR'S DEGREE IN MECHATRONICS
EMD DR. FNDO. DE LA MORA

COURSES AND CERTIFICATIONS

SOPHOS FIREWALL CERTIFIED ARCHITECT V22.0 AT80
SOPHOS
SOPHOS CENTRAL ENDPOINT PROTECTION CERTIFIED ARCHITECT V6.0 AT15
SOPHOS
NETWORK DEFENSE ESSENTIALS
EC COUNSILS
DATA CABLING SYSTEM
FURUKAWA
HCSA
HIKVISION
MIKROTIK NAS-ROS (NETWORK ADMINISTRATION SPECIALIST)
IT ESSENTIALS
CISCO
PYTHON SIN FRONTERAS
UDEMY
JAVASCRIPT
TECPRO

LANGUAGES

SPANISH
ENGLISH (B2)

SKILLS AND ABILITIES

PFSENSE
MIKROTIK
UBIQUITI UNIFY
CCTV
WINDOWS
WINDOWS SERVER
LINUX
VIRTUALIZACIÓN
SQL
WATCHGUARD
JAVASCRIPT
PYTHON
SOPHOS
ARUBA INSTANT ON
UBIQUITI EDGESWITCH
PRTG
WAZUH
GESTION DE HW
SERVIDORES
DOCKER
LAMP
INVENTIVA

PROJECTS

Corporate Network Infrastructure
Design and implementation of complete network infrastructure for 200+ user company. Includes Ubiquiti switches configuration, Sophos and PFSense firewall with PRTG monitoring systems.
Virtualization Migration
Migration of physical servers to virtualized environment with Proxmox, optimizing resources and improving system availability.
Security Implementation
Deployment of Sophos solution for endpoint protection and firewall, including security policy configuration and threat monitoring.
SOC

SIEM solution deployment with Wazuh for event monitoring and security alerts.

Event monitoring with IBM QRadar.

Incident management with QRadar.

Incident mitigation with QRadar.
Personal Project - Nutri-Web
Development of nutri-web.eliasaraujo.org.
A completely free web tool for nutrition professionals, allowing them to perform the necessary calculations for the design of nutritional plans from any device.